Privacy Policy

When you request a free estimate through our website, we collect the following information:

• First and last name
• Phone number
• Email address (optional)
• Service address
• Property type (residential or commercial)
• Services requested and project details
• Square footage and exterior material (optional)
• Any additional notes you provide

We may also automatically collect basic technical information such as your IP address, browser type, and pages visited to help us improve our website and prevent abuse.

We use the information you provide to:

• Respond to your estimate request and provide a quote
• Schedule and perform services at your property
• Contact you about your service or follow up on your request
• Send you service reminders or seasonal offers (you can opt out at any time)
• Improve our website and customer experience

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

Our website features an AI-powered chat assistant that can answer questions about our services, pricing, and scheduling. When you use the chat:

• You are interacting with an automated AI system, not a human representative
• Messages you send are processed by a third-party AI service (Anthropic) to generate responses
• Chat conversations are not stored permanently and are not linked to your personal identity
• The AI assistant cannot access your personal data or account information
• Information provided by the AI is for general guidance only and does not constitute a binding quote or agreement

By submitting a quote request or contacting us through our website, you consent to receive automated messages including:

• Quote confirmations and follow-ups
• Appointment reminders and scheduling updates
• Service completion notifications
• Seasonal service reminders and promotional offers

You can opt out of automated messages at any time by replying STOP to any text message or by contacting us at 803-298-4882. Opting out of marketing messages will not affect transactional messages related to an active service appointment.

Message and data rates may apply. Message frequency varies based on your interactions with us.

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. Access to customer information is limited to authorized team members who need it to perform their job duties.

While no method of transmission over the internet is 100% secure, we are committed to protecting your data to the best of our ability.

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These may include:

• Essential cookies required for the website to function
• Analytics cookies to understand page views and visitor behavior

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

We may use third-party services to help us operate our website and business, including hosting providers, analytics services, and AI services for our chat assistant. These providers may have access to your information only as necessary to perform their functions and are obligated to maintain its confidentiality.

You have the right to:

• Request a copy of the personal information we have about you
• Ask us to correct or update inaccurate information
• Request that we delete your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at 803-298-4882.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

This privacy policy is governed by the laws of the State of South Carolina.